Orders are delivered in neutral packaging with no mention of "Envoile" or the contents on the outside. For delivery outside the EU, please note that we are obliged by Customs to describe the goods and their value.

The sender's adddress on the packet is:

Premo Services
1 imp. Cite
34470 Perols
France

Your order can be shipped via French Poste (La Poste) as priority tracked post, recorded delivery and their express parcel service called Colissimo or by the packet service Mondial Relay (France, Belgique and Luxembourg only).

Certain types of shipping may or may not be available depending on the value of your order but Colissimo can always be chosen regardless of its value.

Under normal circumstances, shipping times are approximately :

TO FRANCE
- Priority mail and Colissimo : 2 to 3 working days after receipt of payment
- Mondial Relay : 4 to 6 working days (no pickup at weekends)
- Chronopost, FedEx, UPS, DHL... please ask

TO FOREIGN COUNTRIES
-delivery times are variable depending on the country and the service chosen

We will deliver to most other countries. If you live/wish to have delivered to countries other than those listed in our system, the shopping basket will not accept the address. Please contact us first!

The delivery types available to you will be shown in your shopping basket. Delivery by FedEx, UPS, DHL... please ask.