Please contact us by phone or e-mail first. The product being returned for exchange or refund must be complete and in its original packing and also : new, unused and unworn during the 30 days after the date it was delivered. For hygene reasons, stockings and tights cannot be returned once they have been removed from their packet except in the case where there is a manufacturing fault.

To verfiy if the size of an item of lingerie is correct we ask you to wear a panty, briefs or tights (again for hygene reasons) and and try on the item in the same way as you would do if you were in a "bricks and mortar" boutique. This will enable us to exchange th item if the size isn't right. Please be aware though that we reserve the right to refuse to exchange an item if we detect that it has been worn or is not in the same original new condition.